Refund and Returns Policy

Overview

We want you to be completely satisfied with your purchase of our watches. If you are not happy with your order, we are here to help.

Returns

  • Eligibility: You may return most new, unworn watches within 30 days of delivery for a full refund.

  • Condition: Returned items must be in the same condition that you received them—unused, unworn, undamaged, and in the original packaging with all accessories, manuals, and tags included.

  • Non-Returnable Items: Customized or engraved watches, gift cards, and clearance items are not eligible for return.

How to Return an Item

  1. Contact our Customer Service team at contact@regaltick.com within 30 days of receiving your order to initiate the return.

  2. We will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to send back your watch.

  3. Ship the item securely with the RMA number clearly marked on the package.

  4. Return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect product.

Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed to the original payment method within 7–10 business days.

  • Shipping and handling fees are non-refundable unless the return is due to our error.

  • If you receive a defective or incorrect watch, please contact us immediately for a full refund or replacement, including return shipping at no cost to you.

Exchanges

We currently do not offer direct exchanges. If you wish to exchange a watch, please return the original item for a refund and place a new order.

Damaged or Defective Items

If your watch arrives damaged or defective, please contact us within 7 days of receipt with photos of the damage or defect. We will arrange for a replacement or refund at no cost to you.

Contact Us

If you have any questions about our Refund and Returns Policy, please contact:

Regal Tick
Email: contact@regaltick.com
Phone: (830) 758-1106
Address: 243 Desirable St Eagle Pass, TX 78852, USA